Privacy Policy | Westheights Productions

Last updated: November 12, 2026

Westheights Productions ("we," "us") is a creative studio based in Toronto, Ontario. This policy explains what personal information we collect through westheightsproductions.com and our booking pages, how we use it and the choices you have.

Information we collect

When you contact us: your name, email, phone number (if you share it) and your message.

When you book a session: your name, email, phone number, the session and set you choose, your family size and any notes you give us. Bookings, contracts and galleries are handled through Pixieset, our booking and gallery platform. Payments are made by e-Transfer, so we never see or store your credit card or banking details.

During your session: the photos and video we take of you and your family.

When you visit our website: basic information such as your device, browser, the pages you visit and how you found us. This is collected through cookies and similar tools from Wix (our website platform) and Meta (Facebook and Instagram).

How we use your information
- To answer your questions and manage your booking
- To deliver your photos, video and gallery
- To send you reminders and updates about your session
- To understand how people find and use our website, and to show our ads to people who may be interested
- To meet our legal and accounting obligations

We do not sell your personal information.

Your photos
Your photos and video belong in your private gallery. We only use images of you or your family in our portfolio, website, social media or ads if you give us permission, usually through your client agreement. You can withdraw that permission at any time by emailing us, and we'll stop using the images in anything new.

Children
Our family sessions often include children. We collect information about children only from their parent or guardian, and only to deliver the session.

Cookies and advertising
We use the Meta Pixel to see how visitors from our Facebook and Instagram ads use our site and to show our ads to people who may be interested. You can manage how Meta uses your information for ads in your Facebook or Instagram ad settings, and you can block or delete cookies in your browser settings.

Who we share information with
We share information only with the services that help us run our business, such as Wix (website), Pixieset (bookings and galleries), Google (email) and Meta (advertising). These services may store information outside Canada, including in the United States, where it may be subject to local laws.

How long we keep it
We keep your booking information and images for as long as we need them to deliver your session and meet our legal and accounting obligations. After that, we delete them or make them anonymous.

How we protect it
We use secure, password-protected platforms and limit access to the people who need it to serve you.

Your choices
You can ask to see the personal information we hold about you, correct it or ask us to delete it, unless we have to keep it for legal reasons. You can also unsubscribe from any of our emails at any time.

Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.

Westheights Productions
westheightsproductions@gmail.com
Toronto, Ontario